Bed Factory Stores Returns and Cancellation Policy

You shall inspect your product(s) on delivery and if you find your products to be faulty or damaged within 24 hours of receipt (or the next working day if delivered on a Friday) you need to report the alleged fault or damage, we will then either exchange the product(s) or issue a full refund within 14 days of delivery. In such circumstances, provided that the product(s) are adequately wrapped, we will meet all delivery and return costs. This does not affect your statutory rights.

If you are unhappy with your purchase for any other reason, or change your mind, and notify us within 7 working days of delivery, we will offer you a choice of:-

  • a replacement product(s); or
  • Cancellation and refund of the product(s).However, on REPLACEMENTS and CANCELLATIONS we reserve our right to and will generally seek to recover the cost of return, which would be deducted from the refund amount or added to any upgrade. The charges for collection are as follows:Single sized item [£65] (per item)Double sized item [£70] (per item)King sized item [£75] (per item)

    Euro/Super King sized item [£80] (per item); or

  • you make arrangements at your expense for the carriage and the return of the product(s) to us. Please ensure that these product(s) are wrapped well and in their original wrappings. Product(s) will remain the responsibility of you until they are received by us, following which we will refund payment, provided always that the product(s) are received by us undamaged.
  • You need to ensure that all reasonable care is taken of the product(s) whilst in your possession, and original wrappings must be retained and used for collection.
  • The collection of cancelled product(s) will be completed by a national carrier, we will liaise with you to arrange a mutually convenient day for collection. Please ensure that these product(s) are wrapped well and in their original wrappings prior to collection by the national carrier. Product(s) will remain the responsibility of you until they are received by us, following which we will refund payment, provided always that the product(s) are received by us undamaged.